Warranty

At Interstate Compliance Group, we stand behind the quality and reliability of our hardware products. To ensure customer satisfaction, we offer a comprehensive one-year manufacturer’s warranty on all our hardware.

1. Warranty Coverage

Our one-year manufacturer’s warranty covers any defects in material or workmanship under normal use during the warranty period. During this period, we will repair or replace, at no additional charge, products or parts that prove defective due to improper material or workmanship, under normal use and maintenance.

2. Warranty Exclusions

This warranty does not cover any problems caused by:

Conditions, malfunctions, or damage not resulting from defects in material or workmanship.

Damage resulting from unauthorized modification or repair of the product.

Damage resulting from natural disasters, theft, or loss.

3. Warranty Claim Process

To initiate a warranty claim, please follow these steps:

Contact Us: Reach out to our customer service team at (630) 299-7777 ext. 1 or via email at [email protected] to discuss the issue and obtain a Return Merchandise Authorization (RMA) number.

Return Authorization: All returns are subject to obtaining an RMA. Unauthorized returns will not be accepted.

Shipping Instructions: Once you have received the RMA number, please ship the product to the address provided by our customer service team. Ensure the RMA number is clearly marked on the outside of the package.

4. Post-Warranty Support

Even after the warranty period has expired, we are committed to supporting our customers. For any issues that arise post-warranty, please contact our customer service team to discuss available options.

5. Contact Information

For any questions or concerns regarding our warranty policy, please contact us:

• Phone: (630) 299-7777 ext. 1
• Email: i[email protected]

By adhering to this warranty policy, we aim to provide a fair and efficient process for all warranty claims. We appreciate your understanding and cooperation.