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Refund & Return Policy

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At Interstate Compliance Group, we are committed to providing high-quality products and services to our valued customers. We understand that there may be occasions where returns or refunds are necessary. This Refund & Return Policy outlines the conditions under which returns and refunds are accepted, ensuring transparency and clarity for our customers.

1. General Policy

Once hardware has been shipped, returns and refunds are generally not accepted. Exceptions may be made in exceptional circumstances, evaluated on a case-by-case basis. Common scenarios for consideration include:

  • Incorrect Product Ordered: If you have mistakenly ordered the wrong cable or hardware.

  • Defective Product: If the device is not functioning as intended upon receipt.

2. Return Authorization Process

Before returning any hardware, customers must obtain a Return Merchandise Authorization (RMA). To initiate this process, please contact our customer service team at (630) 299-7777 ext. 1. Unauthorized returns will not be accepted.

3. Return Conditions

For a return to be accepted, the following conditions must be met:

  • Condition of Product: The hardware must be returned in its original condition, including all accessories, manuals, and packaging.

  • Time Frame: Returns must be initiated within 30 days of the original purchase date.

  • Proof of Purchase: A valid receipt or proof of purchase is required for all returns.

4. Refund Details

Upon approval of the return, refunds will be processed as follows:

  • Hardware Cost: The cost of the hardware will be refunded.

  • Shipping Costs: Shipping costs are non-refundable.

  • Restocking Fee: A restocking fee of 15% of the hardware cost may be applied.

5. Non-Returnable Items

Certain items are not eligible for return, including:

  • Customized Products: Items that have been customized or modified.

  • Software: Opened software packages.

  • Consumables: Consumable items such as batteries, unless defective.

6. Warranty Information

All our hardware comes with a one-year manufacturer’s warranty. For warranty claims, please contact our customer service team to discuss the issue and obtain an RMA if necessary.

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7. Contact Information

For any questions or concerns regarding returns or refunds, please contact us:

By adhering to this policy, we aim to ensure a fair and efficient process for all return and refund requests. We appreciate your understanding and cooperation.